Privacy Policy

Last Updated: 15 August 2023

At Pure Drop, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our water delivery services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that you provide directly to us when you register for an account, place an order, contact customer service, or otherwise interact with our website.

1.1 Personal Data

We may collect personal identification information, including but not limited to:

• Name
• Email address
• Postal address
• Phone number
• Billing information
• Delivery preferences

1.2 Non-Personal Data

We may also collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include:

• Browser name
• Type of computer or device
• Technical information about users' means of connection to our site
• Operating system
• Internet service providers
• Other similar information

2. How We Use Your Information

We may use the information we collect from you in the following ways:

• To process and fulfill your orders
• To provide customer support and respond to your inquiries
• To send periodic emails regarding your order or other products and services
• To improve our website and customer service
• To administer content, promotions, surveys or other site features
• To send you marketing communications if you have opted in to receive them
• To comply with legal obligations

3. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. For more information about how we use cookies, please see our Cookie Policy.

5. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our website, provide services on our behalf, perform website-related services, or assist us in analyzing how our website is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Data Security

We implement appropriate technical and organizational security measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

You have the following rights:

• The right to access - You have the right to request copies of your personal data.
• The right to rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure - You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

8. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone: 0800 123 4567
• Address: 123 Waterway House, Regent Street, London, W1B 4EG, United Kingdom